TRUST your work – 3:2 Management Model

In my previous blog you were introduced to High Performance Outcomes from the 3:2 Management Model and as promised this blog is about TRUST in your Goal Setting.


Don’t work harder work smarter,  is that how the saying goes?  That’s one of the better clichés…

The problem with this is that a lot of Managers don’t know how to work smarter.   And, when we talk smart to Managers they often think SMART goals; Specific, Measurable, Achievable, Relevant and Time bound.

Managers feel if they work with SMART objectives this will give them the edge… if you were to challenge this you would find out that in fact it does not.  For Managers to work smarter, there is a real need to trust that the work being carried out is being carried out efficiently and productively.   That there is a framework in place, not necessarily an elaborate project map (although on some occasions, that would be ideal), but certainly a thought through transition plan of what is required (the goal) and what they are to deliver on (remember, High Performance Outcomes).

As part of the 3:2 Management Model, I am introducing a Goal Setting methodology with TRUST.


You need TRUST to ensure that your time and energy are being focussed in the right direction or if incorrectly, you have the ability to steer another path.  TRUST gives you the framework to carry this out.

TRUST is an acronym for



Why TRUST? TRUST does as it says, following the steps (not necessarily in order) will give you the confidence to TRUST you have covered all the points needed, to not only demonstrate clarity on your goal, but also to allow you to put in the steps for High Performance Outcomes.

‘T’ Treasure

What is your goal? What are you looking to achieve?  What is your treasure?

Your treasure must be something worth working towards.  Something that you want to reach for.  A goal that excites you and even scares you.   Your Treasure must also include the benefits of the goal, your Why.

R’ – Resources

You know your Treasure, now look at the resources required to meet the goal.   It may be worth at this stage moving to the ‘T’ – Time bound.  This will give you an idea of time constraints and therefore give you a better idea of resources.

However, for this exercise we will continue with ‘R’ – Resources.

This is all the resources required from self and others, people, budget, equipment etc.

  • Imagine what resources you might require if there were no barriers.
  • Now work with the limitations you do have
  • If there are additional resources required, how will you bridge the gap?

‘U’ United/Understood

With any goals, when you set them, it is imperative to make sure there is a clearly worded goal – your Treasure.  Followed up by a clear idea of Resources required, deadline and time line of activities/steps on how you are going to accomplish it.

It is once you have the steps T, R, S, T that you consider ‘U’ United/Understood.

‘U’ United/Understood, is the final piece of TRUST.  This is the part when you sit back and reflect and ensure that you understand the Goal , the various parts and the value add of the High Performance Outcomes.  This includes how the goal fits into any larger projects or goals.  It is also very beneficial to include an assessment of the impact this has on you and that all parties (if there are any others) understand and agree and are United in the success of the goal.

This is particularly true when other people are required to assist and support and are united in the  success of your goal.  Ensuring that you have their buy in and more importantly where appropriate their manager’s buy in to use the resource is vital to the success.

‘S’ – Steps

You know your Treasure, you know your deadline and you know your Why (the benefits to you that you consider at the Treasure stage).   Now is the time to consider how you are going to collect your Treasure.

The biggest mistake that we often make with Goals is that we make them so large that we Freeze or Fly from them.  Large goals are great, if you know how and when and what you need to do in order to achieve your goal.   This is where Steps come in.

Imagine for a moment that you are going to run a marathon.  You would ideally break down the 26 miles and 385 yards into more manageable steps….

A great way to work this out, is to work backwards, you have your deadline goal, what steps needs to be achieved before this? Once you know the steps, place deadlines against them.

‘T’ – Time Bound

All goals and objectives require dates attached to them to ensure that you complete the goal and allow buffer time for the emergencies that will appear.   By setting dates against your Steps and Goals will allow you to resource for these, ideally without last minute panic.

This also allows you to give your clients a delivery date, remember to always  ‘under promise and over deliver’.

Now is the time to TRUST your and others work.

TRUST requires that you:

  • Understand your goal and why you are carrying it out – your Treasure
  • Document what is required to complete the goal and High Performance Outcome – Resources
  • Know without doubt that all have bought into the Treasure – United
  • Have a clear breakdown of how you are going to achieve the success – Steps
  • Know when each step has to be completed by – Time bound

Print off template here to get started… TRUST Planning Template

The next blog from the 3:2 Management Model will be Attitude.

Changing Attitudes | Influencing Behaviours | Impacting Outcomes…


Margo Manning is Managing Director of Bute Learning and Development and Margo Manning Ltd. Margo is a professional speaker and is an Executive Coach. Margo works with Managers and Leaders to move them from static performance to high performance.  She works with her clients to Drive Success Through Performance.

Margo has been in the development arena for 20 years and more specifically in coaching for 11 of those.  Margo has worked with companies such as UBS, Goldman Sachs, AON, Balfour Beatty, Brunswick LLP, BBMV, Tower Hamlets Homes to name a few.